I’ll share something most people don’t talk about: customer support. Every wallet is great when it works, but when something goes wrong — like a stuck transaction or a balance that doesn’t show up — that’s when you find out if the team actually cares. I’ve had tickets with other wallets go unanswered for weeks or just get automated bot replies. Last winter I had a weird issue with jaxx liberty wallet https://jaxx.cc/ where a BCH transaction I sent showed as « pending » for over six hours. I submitted a ticket through their support portal (from the official site, not emailing some random address). I got a human reply in about four hours — not instant, but way faster than I expected during December holidays. The support person asked for my transaction ID and the receiving address, confirmed that the network was just congested, and explained that Jaxx doesn’t control the mempool so all I could do was wait. Within another hour, the transaction confirmed. Was it a magical solution? No. But the fact that they responded personally, didn’t ask for my seed phrase (red flag if they do), and gave me accurate information made me trust them more. I’ve since opened two more tickets for minor things — one about a missing token display (they explained how to manually add ERC-20 tokens by contract address) and one about resetting the app cache. Both got responses within 24 hours. For a completely free wallet with no subscription fees, that level of support is rare. Most free wallets give you nothing. So yeah, if you’re comparing free options, factor in that Jaxx actually has humans behind it who seem to know what they’re doing. I’ve been using it as my secondary wallet for over a year now. No complaints.